Frequently Asked Questions

Discover an effective approach to healing and mental health support.

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We Are Here To Help Guide You

1 Method Center will guide individuals through the intricacies of seeking help, offering a supportive and informative resource for navigating our various programs and treatment options. Our goal is to provide individuals and their loved ones the resources they need to make informed decisions on the path to recovery.

Here is a list of our most frequently asked questions. If you need further assistance call 1-800-270-1389 or send us a message.

Begin your Healing Journey today and get started on your road to recovery and healing with 1 Method Center.

Admissions FAQs

How do I get admitted into your treatment programs?

Admission begins with a simple phone call. This is followed by a free consultation and assessment with one of our admissions coordinators. If you meet the criteria and want to enroll at 1 Method, we then begin the intake process. This includes determining treatment cost, insurance coverage, and payment options.

How quickly can I get into treatment?

Same day admissions are available if you’re paying privately. We can accommodate most insurance-approved admissions as quickly as within the first 24 hours following your initial phone consultation. There are exceptions (such as times with limited bed availability) when circumstances prevent us from doing so.

What airport is closest to 1 Method?

Los Angeles International (LAX) is the most convenient.

How do I get from the airport to the program?

Staff will be waiting at the airport when you land to welcome you and transport you here. They will meet you at baggage claim. This is a courtesy service. All we need is your flight information and itinerary.

Should I bring my medications?

Yes. Please bring any medications that are currently prescribed in your name — in their original prescription bottle.

What should I pack?

We want you to have a dignified and comfortable experience. Books, pictures, and other comforts from home are fine. Most people pack as they would for a short vacation. The checklist below details what you should definitely bring. If you have additional questions, please call 1-800-270-1389:

  • Season-appropriate, casual and recreation/work-out clothes
  • Cash, debit/credit card for small expenses
  • Personal hygiene items
  • Your medications
  • Insurance card
  • Photo ID

Residential Treatment FAQs

What do I stand to gain from residential treatment at 1 Method?

1 Method is a fully immersive experience that allows you to retreat from the pressures and stress of your world in order to get to the root of the problems, restructure your priorities, and develop a healthier sense of self. You will gain the space and time you need to diagnose the core issues, get proper care, and move forward in life. Residential care with us offers a comprehensive approach that affirms – perhaps for the first time – a sense of meaning and purpose. The process clears a path for you to the best version of yourself. You will gain insight, learn new coping tools and acquire self-care strategies that afford you the opportunity to practice these new skills in an intimate setting guided by a dedicated therapist and team focused on your growth. In short, the 1 Method program is a transformative experience.

Where are you located?

We are located in Cheviot Hills and Westwood in Los Angeles, California.

How many people do you treat at one time?

We have four different residential facilities. Two of our facilities only serve 6 people at a time, which means that every group therapy session has a maximum of 6 clients. The other two facilities are licensed as an “integral facility” and are located across the street from each other. These houses still hold 6 people each, but this license allows us to increase creativity with group therapy sessions as clients from both houses are allowed to participate in programming together. This increases diversity in the group setting and increases our ability to incorporate additional skill building and social activities.

Will there be a TV in my room?

Yes. Every bedroom is equipped with a flat-screen television and a premium cable package.

Is smoking allowed at our facilities?

Yes. Although we might discourage you from using tobacco products, you can smoke in designated smoking areas. We offer smoking cessation treatment – if you’re interested.

Are electronic cigarettes allowed at the facility?

Yes. Although we might discourage you from using e-cigarettes, you can vape in designated areas. Some types of handhelds and juices will not be approved. We also offer nicotine cessation treatment – if you’re interested.

What do I do about my job while in treatment?

Depending on your company, its size and your position in it, you should have several options that include taking unpaid leave, FMLA, or short or long-term disability. You will need to speak with your HR Department to confirm the details of your company. Call to speak with an admissions coordinator if you need guidance on how to request time off or take a leave of absence. Our doctors can complete any paperwork that’s required by your company while you’re here. We will also do whatever we can to encourage your professional success and help you maintain good standing with your employer.

How do I know my treatment will be kept confidential?

Your privacy is of utmost importance and we value it before, during and after your stay with us. All information you provide to us is CONFIDENTIAL and qualifies as private, health-related information protected by law. We take our pledge to honor your privacy very seriously.

Will I have my own room?

All our living arrangements are well appointed, comfortable and dignified. The atmosphere is comparative to home, or a high-end boutique hotel. We offer both private and semi-private suites that are based on availability. If you haven’t already, we encourage you to take a facility tour. If you are local, please come see us in-person. Simply call 1-800-270-1389 to set up an appointment.

Am I allowed to be in touch with family members and loved ones during my stay?

Yes. When you arrive at our facility, there is sometimes a short period (72 hours) where the phone and other electronical devices are inaccessible. During that time, we’ll assist you in making calls to whomever you’d like, so that you can assure them all is well. During your stay, you will be able to communicate regularly with loved ones by phone, email, or Zoom. Family involvement is highly encouraged. Upon arrival, your clinical team will assist you with reaching out to family if that is your preference.

What kind of food do you serve?

1 Method is staffed with professional chefs. Meals are prepared and served in the dining room. You will have three nutritious meals per day and many snack options.

Do you accommodate special diets?

Yes. We can generally accommodate dietary preferences; we can always accommodate allergies and restrictions. Our admissions department will also answer any questions you might have.

How often will I see my individual therapist?

During your stay you’ll interact with therapists, psychologists, counselors, doctors, nurses, and social workers daily, and be assigned a personal therapist with whom you will meet at least twice per week for individual sessions.

What are my responsibilities during residential treatment? (Do I make my own bed, do laundry, prepare my meals, etc.?)

Your main responsibility is to fully and actively attend treatment programming. We want you to focus on your recovery and healing. Most of the daily necessities of life will be handled for you. However, we do ask you to keep your room tidy, and that you help keep common areas clean.

Are you co-ed?

Yes. All of our programs are co-ed.

Will my loved one get help for their Bipolar/Anxiety/Depression, etc.?

Yes, our comprehensive program treats addiction, dual diagnosis, and mental health issues. For a list of the many issues we treat at 1 Method visit What We Treat.

Besides group and individual sessions, what kinds of activities do you offer?

We offer a wide range of activities as part of our program including personal training, bodywork, chiropractic, breathworks, reintegration activities, and yoga. During your stay you’ll interact with therapists, psychologists, counselors, doctors, nurses, and social workers daily, and be assigned a personal therapist with whom you will meet at least twice per week for individual sessions.

Is visitation allowed?

Yes. We have visiting hours on the weekends. For those coming from out of town, we can accommodate a special visiting schedule.

Program Fees and Health Insurance FAQs

What forms of payment do you accept?

We accept all major credit cards, cashier’s checks, wire transfers, and cash. We do not accept personal or uncertified checks. If your credit card is linked to your bank account, your bank may impose a daily limit. In certain cases, you can remove that limit by contacting your bank. If payment is by wire transfer, the funds must be received prior to admission. Keep in mind that funds from overseas may take several days to transfer.

How much does treatment cost?

The cost of treatment depends on which program you attend and what services you require. Some people only complete a short 7-day  detoxification, (please link to new detox page, currently going to old website) while some stay for several weeks or months. The cost of treatment will vary based on these factors, health insurance, and the length of time you stay. If you know how long you want to be here and which program(s) (currently linked to old website, please link to new programs page) you want to attend, call us to get a quote. You can also submit your health insurance to see if your plan will cover some or all of the cost.

Is your treatment all-inclusive?

Pricing for our treatment programs is designed to be largely inclusive. However, there are additional charges as some items are not included in the quoted price. For example, you are responsible for your medications which insurance may cover. If you require specialized services or treatment, there may be an additional cost. If you have any questions, please reach out to our admissions team for assistance.

Do family services cost extra?

Couples and family therapy are included in the cost of treatment. This includes 1 family session and/or couples session per week, and the family workshop which is currently offered 1 weekend per month. Please call our Admissions Department for additional information.

What if a person leaves treatment early?

We have a no refund policy. If an individual leaves treatment they will gain a term credit on account with 1 Method Center that is non-transferable. We have a very high program completion rate but from time to time, some leave before completing treatment and return later to finish or restart. Term Credit can be accessed for up to 12-months.

Do you offer payment plans?

We do not offer payment plans.

What about insurance? How does that work?

1 Method Center accepts most PPO insurance plans as an out-of-network (OON) provider. We are currently in the process of applying to be an in-network provider with some of the most popular insurance companies. To find out whether your health insurance will cover your treatment, follow these steps:

  1. Submit your insurance plan here.
  2. A specialist will review your benefits.
  3. We’ll call you back with your coverage information.

If you have benefits for treatment at 1 Method, an admissions representative will do a brief assessment with you and proceed with the admissions process. If we cannot use your insurance, or you do not want to wait for insurance approval, we can provide you with a Superbill upon request. This will include diagnostic, ICD, and CPT codes used by insurance companies. The superbill can be submitted to your insurance company for possible full or partial reimbursement.

Does insurance cover long-term treatment at 1 Method?

Yes, most PPO insurance plans allow for short, medium, and long-term treatment. We only accept plans that have benefits available across multiple levels of care. That allows us to predict what length and type of treatment the insurance will cover. In most instances, you will be required to complete an Assignment of Benefits Form. Please note that we are not an in-network insurance provider, but we are in the process of applying for in-network status with many popular insurance companies. 

We do not accept:

  • LA-Care
  • Medicare
  • Medi-Cal
  • Medicaid

To use these forms of coverage visit SAMHSA Find Treatment or call 1-800-662-4357.

Begin your Healing Journey today and get started on your road to recovery and healing with 1 Method Center.